VIP Manager - iGaming at Magic Eden

<h1><strong>VIP Manager - Magic Eden (iGaming Division)</strong></h1><p style="min-height:1.5em">Magic Eden is expanding into iGaming and we’re building a best-in-class VIP program from the ground up.</p><p style="min-height:1.5em">We’re looking for a VIP Manager who can both acquire and grow high-value players. This role combines player sourcing, relationship management, and data-driven retention.</p><p style="min-height:1.5em">You’ll own the full VIP lifecycle from identifying and onboarding new high-value players to maximizing their long-term value through world-class experiences.</p><p style="min-height:1.5em"></p><h3><strong>What You’ll Do</strong></h3><p style="min-height:1.5em"><strong>VIP Acquisition &amp; Growth</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Source and acquire new high-value players through outbound outreach, referrals, partnerships, and events</p></li><li><p style="min-height:1.5em">Build and manage your own pipeline of VIP prospects across key markets</p></li><li><p style="min-height:1.5em">Develop tailored acquisition strategies for different player segments (e.g. whales, rising VIPs, crypto-native users)</p></li><li><p style="min-height:1.5em">Represent Magic Eden at industry events, tournaments, and private gatherings to build a strong VIP network</p></li></ul><p style="min-height:1.5em"><strong>VIP Relationship Management</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own and grow a portfolio of high-value players, driving retention, engagement, and net gaming revenue</p></li><li><p style="min-height:1.5em">Deliver highly personalized, high-touch experiences from tailored incentives to real-world hospitality</p></li><li><p style="min-height:1.5em">Build long-term trust-based relationships with top players and act as their primary point of contact</p></li></ul><p style="min-height:1.5em"><strong>Lifecycle &amp; Retention</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Identify and convert emerging VIPs using segmentation, behavioral data, and targeted campaigns</p></li><li><p style="min-height:1.5em">Proactively manage churn risk by monitoring player activity, spend patterns, and sentiment</p></li><li><p style="min-height:1.5em">Reactivate dormant VIPs through personalized outreach and incentives</p></li><li><p style="min-height:1.5em">Continuously refine acquisition and retention strategies based on data and player feedback</p></li></ul><p style="min-height:1.5em"><strong>VIP Experience</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Partner with marketing and product to design VIP campaigns, loyalty programs, and exclusive experiences</p></li><li><p style="min-height:1.5em">Act as the voice of VIP players internally, influencing product, support, and risk decisions</p></li><li><p style="min-height:1.5em">Execute and host VIP events, tournaments, and experiences (digital and in-person)</p></li></ul><h3><strong>What