Transaction Operations Lead at StraitsX answer
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Job Description
<h3>About the Role</h3>
<p>The Transaction Operations Team Lead is responsible for managing and overseeing end-to-end Transaction Operations activities across fiat and digital asset transaction flows. This role ensures operational stability, transaction accuracy, SLA compliance, and timely incident resolution while leading operational improvements and cross-functional coordination with internal and external stakeholders.&nbsp;The role requires strong operational knowledge in banking and fintech payment processes, escalation handling, reconciliation, transaction investigations, and operational risk management within a fast-paced environment.</p>
<h3>What You Will Do&nbsp;</h3>
<ul>
<li data-section-id="1pa926c" data-start="37" data-end="270">Oversee fiat, stablecoin, and DirectMint transaction flows, ensuring transactions are processed within SLA while handling pending, failed, blocked, and compliance-reviewed transactions.</li>
<li data-section-id="rn5v88" data-start="272" data-end="525">Investigate failed payments, settlement delays, missing deposits, rejected withdrawals, reconciliation breaks, and other operational incidents, performing root cause analysis and coordinating resolutions.</li>
<li data-section-id="yxq6fp" data-start="527" data-end="738">Liaise with banking and payment partners on fund movements, returned payments, SWIFT investigations, settlement discrepancies, and transaction trace requests.</li>
<li data-section-id="d9p3zq" data-start="740" data-end="964">Manage daily reconciliation processes, resolve mismatches, handle refunds, reversals, fund returns, and maintain controls to mitigate operational and financial risks.</li>
<li data-section-id="63nmzh" data-start="966" data-end="1184">Monitor dashboards, alerts, and operational performance metrics, proactively escalating critical issues and driving timely resolution of outstanding incidents.</li>
<li data-section-id="1foagdy" data-start="1186" data-end="1395">Identify workflow inefficiencies, enhance SOPs, support automation initiatives, operational tooling, UAT testing, and readiness for new products and features.</li>
<li data-section-id="1me0nvf" data-start="1397" data-end="1666" data-is-last-node="">Provide guidance and escalation support to the Transaction Operations team while collaborating with Product, Engineering, Compliance, Customer Support, Treasury, and banking partners to ensure smooth operations.</li>
</ul>
<p>&nbsp;</p>
<h3>What We Are Looking For</h3>
<ul data-start="28" data-end="912">
<li data-section-id="nyzap8" data-start="28" d