Technical Support Specialist at Foundry Digital answer
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Job Description
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Job Summary</span></span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559731&quot;:0,&quot;335559738&quot;:320,&quot;335559739&quot;:0,&quot;335559740&quot;:360}">&nbsp;</span></p>
<p><span data-contrast="auto">The&nbsp;Technical&nbsp;Support Specialist is a hands-on member of a small, collaborative IT team, responsible for delivering high-quality end-user computing support across the EMEA region. This mid-level role is primarily desktop-focused,&nbsp;covering hardware, software, and endpoint management for users across multiple countries and time zones. The ideal candidate brings 3-6 years of progressive desktop support experience, is comfortable working autonomously across a distributed region, and takes pride in delivering a consistently excellent user experience.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559731&quot;:0,&quot;335559739&quot;:150,&quot;335559740&quot;:240}">&nbsp;</span></p>
<p><strong><span data-contrast="auto"><span data-ccp-parastyle="heading 2">Key Responsibilities</span></span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335559731&quot;:0,&quot;335559738&quot;:320,&quot;335559739&quot;:0,&quot;335559740&quot;:360}">&nbsp;</span></p>
<p><strong><span data-contrast="auto">Desktop Support &amp; Troubleshooting</span></strong><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559738&quot;:240,&quot;335559739&quot;:90,&quot;335559740&quot;:240}">&nbsp;</span></p>
<ul>
<li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;&quot;,&quot;469777815&quot;:&quot;multilevel&quot;}" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Provide hands-on and remote desktop support to end users across EMEA, covering hardware, software, peripherals, and connectivity issues.</span><span data-ccp-props="{&quot;201341983&quot;:0,&quot;335557856&quot;:16777215,&quot;335559685&quot;:990,&qu