Technical Support Engineer (PT time zone) at Turnkey

<h2><strong>Your role</strong></h2><p style="min-height:1.5em">As a Technical Support Engineer at Turnkey, you’ll help developers integrate, debug, and succeed with our SDKs and APIs across a range of environments — from React and mobile apps to backend servers and CLI tools. You’ll be the front line of technical expertise for customers building the next generation of crypto products on Turnkey.</p><p style="min-height:1.5em">You’ll spend your days reading code, investigating issues, and helping developers get unblocked fast — all while spotting opportunities to make our SDKs, docs, and platform better for everyone.</p><p style="min-height:1.5em">This is a deeply technical, hands-on role that blends debugging skill, customer empathy, and systems thinking. It’s perfect for someone who loves problem-solving, thrives in fast-moving contexts, and wants to be part of a team that sets the gold standard for developer experience.</p><p style="min-height:1.5em"></p><h2><strong>What you’ll do</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Triage, troubleshoot, and resolve customer issues across our SDKs and APIs covering web, mobile, and backend integrations</p></li><li><p style="min-height:1.5em">Debug integrations across a variety of platforms and languages</p></li><li><p style="min-height:1.5em">Identify, reproduce, and document bugs, partnering with engineering to drive them to resolution</p></li><li><p style="min-height:1.5em">Support customers in setting up and verifying integrations, including configuration, auth flows, and signing</p></li><li><p style="min-height:1.5em">Create and maintain example code, troubleshooting guides, and internal playbooks</p></li><li><p style="min-height:1.5em">Spot patterns in recurring issues and propose fixes or improvements to documentation and SDKs</p></li><li><p style="min-height:1.5em">Partner with Product and Engineering to relay feedback and insights from the field</p></li><li><p style="min-height:1.5em">Help improve internal tools and processes to scale our technical support function</p></li></ul><p style="min-height:1.5em"></p><h2><strong>What we’re looking for</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">2–6 years of experience in a technical support, solutions engineering, or software engineering role</p></li><li><p style="min-height:1.5em">Strong working knowledge of TypeScript and React, with familiarity in React Native or other mobile SDKs</p></li><li><p style="min-height:1.5em">Experience debugging APIs (REST, JSON, auth headers, 4xx/5xx errors, etc.)</p></li><li><p style="min-height:1.5em">Strong problem-solving skills and comfort digging into unfamiliar systems to find answers</p></li><li><p style="min-height:1.5em">Clear, empathetic written and verbal communication</p></li><li><p style="min-height:1.5em">Thrives in a fast-paced, startup environment with shifting priorities and lots of context switching</p></li><li><p style="min-height:1.5em">Prev