Technical Support Engineer at Paxos

<p style="min-height:1.5em"><strong>About Paxos</strong></p><p style="min-height:1.5em">Today’s financial infrastructure is archaic, expensive, inefficient and risky — supporting a system that leaves out more people than it lets in. So we’re rebuilding it.</p><p style="min-height:1.5em">We’re on a mission to open the world’s financial system to everyone by enabling the instant movement of any asset, any time, in a trustworthy way. For over a decade, we’ve built blockchain infrastructure that tokenizes, custodies, trades and settles assets for the world’s leading financial institutions, like Mastercard, Visa, Robinhood, and PayPal.</p><p style="min-height:1.5em"><strong>About the team</strong></p><p style="min-height:1.5em">Paxos Technical Support Engineers work within a highly collaborative, cross-functional team dedicated to supporting our customers and internal teams with world-class technical solutions and responsive support. The team tackles complex challenges through proactively resolving technical issues and architecting scalable support processes. By partnering with engineering, product, and compliance, the team directly drives Paxos’ mission to transform global finance and deliver best-in-class service to industry-leading clients.</p><p style="min-height:1.5em"><strong>About the role</strong></p><p style="min-height:1.5em">Join us at an inflection point—where your expertise shapes not just the customer experience, but how support is defined at Paxos. As a Technical Support Engineer, you’ll do much more than resolve tickets:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You’ll be a creator and architect, establishing support processes that scale with our growth.</p></li><li><p style="min-height:1.5em">You’ll embed with our Solutions Engineering team to deliver seamless onboarding for marquee clients—including the biggest names in finance and tech.</p></li><li><p style="min-height:1.5em">You’ll have a front-row seat to—and an active role in—deploying new products for both onboarded clients and those just beginning their Paxos journey.</p></li></ul><p style="min-height:1.5em"><strong>What you'll do </strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service.</p></li><li><p style="min-height:1.5em">Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys.</p></li><li><p style="min-height:1.5em">Proactive Support: Go beyond incident response—monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients.</p></li><li><p style="min-height:1.5em">Strategic Partnership: Build relationships with big-name