Technical Support Engineer at Circle

<p>Circle (NYSE: CRCL) is one of the world’s leading internet financial platform companies, building the foundation of a more open, global economy through digital assets, payment applications, and programmable blockchain infrastructure. Circle’s platform includes the world’s largest regulated stablecoin network anchored by USDC, Circle Payments Network for global money movement, and Arc, an enterprise-grade blockchain designed to become the Economic OS for the internet. Enterprises, financial institutions, and developers use Circle to power trusted, internet-scale financial innovation. Learn more at <a target="_blank" href="http://circle.com/"><span style="color:#005cb9"><u>circle.com</u></span></a>.</p><p></p><p><b>What you’ll be part of:</b></p><p></p><p>Circle is committed to visibility and stability in everything we do. As we grow as an organization, we&#39;re expanding into some of the world&#39;s strongest jurisdictions. Speed and efficiency are motivators for our success and our employees live by <a target="_blank" href="http://careers.circle.com/us/en/#working-at-circle"><span style="color:#005cb9"><u>our company values</u></span></a>: High Integrity, Future Forward, Multistakeholder, Mindful, and Driven by Excellence. We have built a flexible work environment where new ideas are encouraged and everyone is a stakeholder.</p><p></p><p><b><b>What you’ll be responsible for: </b></b></p><p><span>Circle is looking for a Senior Technical Support Engineer who will provide world-class support to customers building on the Circle Platform and Ecosystem. You will become an expert in helping clients with our API-based products and consulting with external developers. You enjoy the challenge of solving open-ended problems in a timely manner and you are passionate about customer experience. You enjoy building at the earliest stages. You care deeply about contributing and improving company processes, and you enjoy moving at a fast pace, building a long-lasting foundation, and helping customers thrive.</span></p><p></p><p><b><b>What you&#39;ll work on: </b></b></p><ul><li><p><span>Engage directly with customers support tickets, providing timely, accurate, and empathetic support to meet defined SLAs.</span></p></li><li><p><span>Triage, investigate, and resolve technical and product issues related to cryptocurrency transactions, blockchain ledger activity, and API integrations.</span></p></li><li><p><span>Own customer escalations end-to-end, collaborating closely with Engineering.</span></p></li><li><p><span>Participate in on-call rotations, including occasional weekend coverage, to support our global 24/7 operations.</span></p></li><li><p><span>Lead and contribute to incident management efforts, including post-incident reviews and root cause analysis.</span></p></li><li><p><span>Build, improve, and maintain internal support tooling and operational workflows, utilizing AI-driven engineering tools to increase team efficiency and automate recurring tasks.</s