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Job Description
<p><strong>About Figure</strong></p> <p>Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions.&nbsp;</p> <p>By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.</p> <p>Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets.&nbsp;</p> <p>We’re proud to be recognized as one of <a href="https://www.forbes.com/lists/fintech50/">Forbes’ Most Innovative Fintech Startups in 2025</a> and <a href="https://www.fastcompany.com/91269557/finance-personal-finance-most-innovative-companies-2025">Fast Company’s Most Innovative Companies in Finance and Personal Finance</a>.</p> <p><strong>About the Role</strong></p> <p>We are seeking a results-driven, customer-focused Team Manager to lead a team of up to 18 Customer Success Associates at varying levels. As a Team Manager, you will oversee daily operations, track performance metrics, develop team members through coaching and training, and manage escalated customer issues to ensure swift, effective resolution. This role plays a key part in delivering outstanding customer service while collaborating with cross-functional departments to drive operational success.&nbsp;</p> <p>*This position requires holding an NMLS License, or obtaining one within 90 days of employment and meeting qualifications for Qualified Individual licensing in needed states.</p> <p><strong>What You’ll Do</strong></p> <ul> <li>Provide hands-on leadership to create a positive, collaborative work environment by setting clear expectations, motivating the team, and supporting professional growth.</li> <li>Oversee team performance, focusing on metrics like productivity, efficiency, quality, and SLA adherence, while driving continuous improvement through coaching and regular evaluations.</li> <li>Equip the team with up-to-date product knowledge, best practices, and company policies to ensure consistent, high-quality customer interactions.</li> <li>Manage daily team operations, addressing escalated issues, m