Strategic Account Manager at Sardine

<p style="min-height:1.5em"><strong>Who we are:</strong></p><p style="min-height:1.5em">Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and Checkout.com rely on Sardine to secure and grow trust in their products.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Our culture:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere</p></li><li><p style="min-height:1.5em">We hire talented, self-motivated individuals with extreme ownership and high growth orientation. </p></li><li><p style="min-height:1.5em">We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Location:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Remote - US or Canada </p></li><li><p style="min-height:1.5em">From Home / Beach / Mountain / Cafe / Anywhere!</p></li><li><p style="min-height:1.5em">We are a remote-first company with a globally distributed team. So you can find your productive zone and work from there.</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>About the Role:</strong></p><p style="min-height:1.5em">Sardine is rapidly acquiring new customers and executing on an ambitious roadmap. As a result, we're building a world-class customer success team to support our fraud, payments, and compliance-related products as we grow. This role is a combination of Account Manager and Solution Architect. You'll manage a handful of customers and act as their stakeholder within Sardine, helping maximize the value of our products and services. In addition, you will collaborate daily with Sardine teams to help customers meet their risk, fraud, compliance, and payment needs, including risk analytics, data science, integrations, and products.  </p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What you’ll be doing:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Be the primary point of contact for our customers, attending to day-to-day and 'big picture' problems and opportunities and helping maximize the customer's ROI in Sardine</p></li><li><p style="min-height:1.5em">Build a thorough understanding o