Solutions Engineer at Helius Labs

About Helius Helius is a leading developer platform on the Solana blockchain, dedicated to inspiring and accelerating the creation of crypto-powered software. Customers like Coinbase, Jupiter, and Phantom use Helius to power their applications on Solana. We’ve raised over $34m from Haun Ventures, Founders Fund, Foundation Capital, 6th Man Ventures, Reciprocal Ventures, Chapter One and angel investors including Solana co-founders Anatoly Yakovenko and Raj Gokal, and Balaji Srinivasan. Our team members have previously built mission-critical, scalable infrastructure at AWS, Coinbase, Stripe, Google, Digital Ocean, and more. Read our Helius Manifesto to see how we work and what we value. About the Role We're hiring a Solutions Engineer who thrives on being the go-to technical resource for developers building on Solana. You'll own the customer support experience — answering hard questions in real time, unblocking integrations, and turning recurring pain points into better products, docs, and tooling. This is a hybrid role: part technical support, part solutions engineering, and part internal engineering partner. You'll be embedded in our developer community day-to-day, spotting patterns in what customers need and shipping code, demos, and automation that raise the bar for the entire Helius developer experience. We move quickly and bias toward ownership. If you're energized by helping developers succeed — and by the distributed systems and crypto infrastructure powering that work — you'll thrive here. What You'll Do Serve as the technical front door for developers using Helius APIs and streaming products Troubleshoot issues, reproduce bugs, and work with engineering to get fixes shipped Build code samples, demos, and SDKs that help customers integrate faster Rewrite and expand documentation, tutorials, and guides based on real-world questions Automate support workflows using internal tooling, scripts and AI-assisted systems Collaborate with engineering on feature requests, bug reports, and customer-driven improvements Live in Discord and Telegram to support developers, gather feedback, and spot new patterns Partner with enterprise and ecosystem teams to design integrations and optimize performance Prototype new experimental features alongside engineers and product owners based on customer feedback What You'll Bring 1-2 years of experience in a technical role (support, engineering, solutions or devrel) Excitement for the Solana ecosystem, distributed systems, and internet capital markets Comfort reading and writing code (TypeScript & Rust preferred) Deep curiosity, bias for action, and ownership Strong written and verbal communication skills, especially when breaking down complex technical ideas Passion for helping developers and improving developer experience Nice to Have Prior experience in a developer-facing support or solutions role with high volume or real-time community support (Discord, Telegram, forums) Experience with APIs, SDK design, or o