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Job Description
<p><strong>About Figure</strong></p> <p>Figure Technology Solutions, Inc. (Nasdaq: FIGR; OPEN: FGRS) is the leading blockchain-native capital marketplace for the origination, funding, sale and trading of tokenized assets. More than 480 partners use its loan origination system and capital marketplace. Collectively, Figure and its partners have originated over $30 billion of loans to date, among other products. The fastest growing components are Figure Connect, its credit marketplace, and Democratized Prime, Figure’s on-chain lend-borrow marketplace. Figure’s ecosystem also includes DART (Digital Asset Registry Technology) for asset custody and lien perfection, and $YLDS, a yield-bearing stablecoin registered with the SEC as a security under the Securities Act of 1933.<br><br>Figure is the market leader in real-world asset (RWA) tokenization. The company has received triple-A ratings ratings from S&amp;P and Moody’s on multiple loan securitizations, the first of its kind for blockchain finance.<br><br>We’re proud to be recognized as one of <u><span><a href="https://www.forbes.com/lists/fintech50/" target="_blank">Forbes’ Top 50 Fintech Companies</a></span></u> and <u><span><a href="https://www.cnbc.com/worlds-top-fintech-companies-2026/" target="_blank">CNBC’s World’s Top Fintech Companies</a></span></u>.</p> <p><strong>About the Role&nbsp;</strong></p> <p>At Figure, we are looking for a results-driven, hands-on leader who is deeply curious about innovative blockchain technology and financial services.</p> <p>As a Site Operations Manager, you will oversee day-to-day operations, ensuring peak efficiency, productivity, and rigorous compliance. By leveraging your strategic mindset and problem-solving skills, you will drive brand engagement, troubleshoot complex issues, and ensure ultimate customer success. You will be instrumental in keeping Figure accountable to its customers by leading your team with deep knowledge and empathy.</p> <p>This is a hybrid role based out of our Reno, Nevada office.</p> <p><strong>What You’ll Do</strong></p> <ul> <li>Provide oversight, mentorship, and guidance to a team of Team Managers, ensuring strict adherence to Figure's quality standards and productivity goals.</li> <li>Set and achieve ambitious performance KPIs (including handle time, CSAT, and SLAs) by utilizing data-driven reporting to optimize team efficiency.</li> <li>Partner with Team Managers to conduct regular coaching sessions, fostering professional growth and driving accountability across the team</li> <li>Act as a point of escalation, equipping your leaders with the tools and strategies needed to resolve complex customer situations promptly.<