Senior Manager, Payment Operations at Ripple Labs answer
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Job Description
<div class="content-intro"><p><span style="font-weight: 400;">At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs.&nbsp;</span></p>
<p><span style="font-weight: 400;">If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.</span></p></div><div>
<p><strong>THE WORK:</strong></p>
<p>We're looking for a Senior Manager, Payment Operations<strong> </strong>to join our San Francisco office and help scale the operational backbone behind Ripple's payment products. This is a high-impact role at a company redefining how value moves around the world.</p>
<p>Reporting to the Senior Director of Product Operations, you'll build a scalable, 24/7 operating model that connects complex financial products to seamless operational delivery. You'll support Ripple's core payment products optimizing processes and applying a systems-thinking approach to automate operations at global scale. You'll partner closely with Product, Trading, Risk, Treasury, and Engineering to make execution reliable, fast, and repeatable.</p>
<p><strong>WHAT YOU’LL DO:</strong></p>
<ul>
<li>Collaborate with Product, Trading, Treasury, and external customers to ensure timely settlement of crypto and fiat funds across products</li>
<li>Build programs and strategies that identify and resolve discrepancies quickly, coordinating across internal partners and counterparties</li>
<li>Support exchange and bank connectivity, integrating data into core operational processes</li>
<li>Lead the transformation of reconciliation from manual to automated across a suite of products</li>
<li>Assess risks and requirements across asset types, including cryptocurrencies, to respond quickly to market activity and exceptions</li>
<li>Become a go-to expert on finance operational flows by documenting and refining existing processes with key partners</li>
<li>Support a globally distributed customer base for our 24x7 offerings, including weekend and holiday activity</li>
</ul>
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<p><strong>WHAT YOU'LL BRING:&nbsp;</strong></p>
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<ul>
<li>8+ years in operations supporting payment services, trading, or middle office, with at least 2–4 years in a