Senior IT Support Engineer - UK - Hybrid at Brave Software

<h3><strong>Senior IT Support Engineer</strong></h3> <p>Hybrid - London, UK - in office</p> <p><strong>About Brave</strong></p> <p>Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a <em>truly</em> independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention. And we’re just getting started. <strong>Already over 120 million people</strong> have switched to Brave for a faster, more private web. Millions more switch every month.</p> <p>The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data, and tells us what’s true and what’s not. Brave is fighting back. Join us!</p> <h4><strong>Summary</strong></h4> <p>As a Senior IT Support Engineer, you'll need to have excellent customer service, troubleshooting, and communication skills, as well as the ability to talk tech with employees at all levels.</p> <p>The ideal candidate is passionate about learning new technologies and has the ability to work independently and self-motivate in a professional but fun environment. Remaining cool under pressure is essential. </p> <p><strong>About the team:</strong></p> <p>Our lean and dedicated technical team of 3 currently includes a VP of IT,  a Staff IT engineer, and a Senior IT engineer. You will be the second Senior IT engineer, playing a key role in supporting our staff across the globe. This role is based out of the London office which regularly supports 20 employees. </p> <p>Some of the responsibilities include: </p> <ul> <li>Diagnose and solve complex software, hardware and networking issues including MacOS, Windows and Linux.</li> <li>A/V Support using Brave Talk, in house and remote</li> <li>User account management such as onboarding / offboarding staff members, modifying access permissions, periodic audits of access controls, and user credential management</li> <li>Hardware and Software inventory control and purchasing and remote shipping</li> <li>Creating clear and concise documentation in the form of runbooks, tutorials, technical tips, and knowledge based articles</li> <li>Doing security reviews of our vendors and responding to customer security inquiries that relate to IT</li> <li>Maintaining company asset management with Snipe-IT </li> <li>Building workflows and automations to help streamline internal processes</li> </ul> <h4><strong>Requirements</strong></h4> <ul> <li>Experience implementing corporate security controls such as tho