Senior IT Engineer at Blockchain.com

<div class="content-intro"><p><strong>Blockchain</strong> is connecting the world to the future of finance. As the most trusted and fastest-growing global crypto company, it helps millions of people worldwide safely access cryptocurrency. Since its inception in 2011, Blockchain has earned the trust of over 90 million wallet holders and more than 40 million verified users, facilitating over $1 trillion in crypto transactions.</p></div><p class="p1">We are looking for a <strong>Senior IT Engineer</strong> to join our Operations team based in Dallas.</p> <p class="p2"><strong>WHAT YOU WILL DO</strong></p> <ul> <li class="p1">Provide comprehensive and timely IT support to all employees, including VIP and C-suite executives, delivering white-glove service with professionalism and discretion</li> <li class="p1">Exercise security best practices and monitor and train employees to do the same</li> <li class="p1">Maintain and provision employee hardware and software for a global workforce, leveraging Apple Business Manager and MDM platforms to deploy policies, push updates, and apply patch fixes at scale</li> <li class="p1">Perform onboarding, offboarding, and re-provisioning procedures efficiently and securely</li> <li class="p1">Support the setup and management of new and existing infrastructure, including office builds and fit-outs from the ground up</li> <li class="p1">Manage and administer core SaaS platforms at an admin level, including Slack, Jira, Notion, 1Password, Google Workspace, and Apple Business Manager; additional experience with Microsoft 365, Adobe, and DocuSign is a plus</li> <li class="p1">Support employees with AI tools (Claude, ChatGPT, Gemini and similar) and handling queries, troubleshooting, and providing admin-level guidance to help teams get the most out of AI in their workflows</li> <li class="p1">Manage office LANs, Wi-Fi, and video conferencing systems, with hands-on experience supporting AV hardware (Logitech, Owl) and platforms (Google Meet,</li> <li class="p1">Zoom)</li> <li class="p1">Manage laptop logistics for new hires and leavers, including coordinating shipments and collections through carriers such as FedEx, UPS, or Retriever to ensure seamless device delivery and retrieval globally</li> <li class="p1">Configure and manage network infrastructure including Meraki switches, access points, and firewalls</li> <li class="p1">Handle vendor management and ISP engagement (experience with Verizon or other ISPs is a bonus), ensuring