Senior Customer Success Manager. at Ripple Labs

<div class="content-intro"><p><span style="font-weight: 400;">At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. </span></p> <p><span style="font-weight: 400;">If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.</span></p></div><div> <p><strong>THE WORK:</strong></p> <p>As a Senior Customer Success Manager, you are a critical part of our customers’ adoption and ongoing satisfaction with Ripple’s treasury solutions. You will play a pivotal role in ensuring our enterprise treasury and finance customers achieve their desired outcomes (value realization) — from streamlining cash management and FX operations to optimizing liquidity and payment workflows. When customers are successful, Ripple benefits through increased retention, solution expansion, and advocacy.</p> <p>As part of the Global Customer Success Team, you will help solve enterprise treasury teams’ most complex business challenges through strategic success planning and proactive engagement. You will align and demonstrate the value of Ripple Treasury solutions against customers’ financial objectives to deliver measurable business outcomes. This includes managing the end-to-end customer lifecycle — adoption and growth, health, and retention — in close partnership with your Account Manager.</p> <p>You are a trusted advisor who proactively engages with senior finance and treasury stakeholders to identify and recommend ways to achieve additional value, ultimately developing your accounts into Ripple Treasury champions.</p> <p><strong>WHAT YOU’LL DO:</strong></p> <ul> <li>Develop trusted advisor relationships with key customer stakeholders, including CFOs, Treasurers, and finance executives, to drive product adoption and ensure customers are leveraging Ripple Treasury solutions to achieve full business value.</li> <li>Be accountable for enabling enterprise treasury customers to achieve their desired outcomes, guiding them through critical milestones in their journey — from onboarding through long-term strategic use.</li> <li>Co-create Value Achievement & Success Plans with your customers to develop a deep understanding of their treasury operations, primary business outcomes, and tangible success metrics (e.g., cost reduction, liquidity optimization, payment efficiency).&