Senior Customer Success Manager - Fintech at BitGo Inc.

<div class="content-intro"><p>BitGo is the leading infrastructure provider of digital asset solutions, delivering custody, wallets, staking, trading, financing, and settlement services from regulated cold storage. Since our founding in 2013, we have focused on enabling our clients to securely navigate the digital asset space. With a global presence and multiple Trust companies, BitGo serves thousands of institutions, including many of the industry's top brands, exchanges, and platforms, and millions of retail investors worldwide. As the operational backbone of the digital economy, BitGo handles a significant portion of Bitcoin network transactions and is the largest independent digital asset custodian, and staking provider, in the world. For more information, visit <a class="c-link" href="http://www.bitgo.com/" target="_blank" data-stringify-link="http://www.bitgo.com" data-sk="tooltip_parent">www.bitgo.com</a>.</p></div><p>At BitGo, our fintech clients are building the future of finance—from Banks, Neo banks and fintech startups to the world’s most innovative blockchain applications. As a Customer Success Manager dedicated to our platform sales customers, you’ll act as a strategic partner to help them onboard successfully, integrate deeply, and scale confidently with our wallet and custody solutions. You will be their advocate, solution designer, and trusted advisor—working across Product, Sales, Engineering, and Support to drive long-term success and maximize value.</p> <h3><strong>Responsibilities:</strong></h3> <ul> <li>Serve as a dedicated advisor to platform and fintech clients, helping them navigate and optimize their use of BitGo’s offerings.</li> <li>Build and maintain strong relationships with key stakeholders to ensure ongoing engagement and satisfaction.</li> <li>Partner with clients to develop tailored success strategies, identifying goals and key performance indicators to track progress and maximize value.</li> <li>Conduct regular check-ins to review customer progress, align on strategic objectives, and provide insights into relevant platform enhancements.</li> <li>Utilize customer usage data to provide meaningful recommendations that drive adoption and ensure customers achieve their desired business outcomes.</li> <li>Lead strategic business reviews with executive and technical stakeholders, offering guidance on best practices and expansion opportunities.</li> <li>Collaborate closely with the Sales team to identify and execute opportunities for growth, including renewals and upsells.</li> <li>Work with Solutions Engineering to ensure seamless onboarding and activation of new accounts, setting them up for long-term success.</li> <li>Act as a bridge between customers and internal teams