Product Operations Associate at StraitsX

<p><strong>About the Role</strong></p> <p class="isSelectedEnd">As an Associate - Operations, you will manage complex operational workflows across corporate treasury, swap routing, and high-value disbursements. You will work with growing independence to troubleshoot operational discrepancies, maintain core processes and SOPs, and leverage AI and automation tools to improve efficiency and productivity.</p> <p class="isSelectedEnd">This role is ideal for someone who is resourceful, detail-oriented, and comfortable solving problems in a fast-paced, highly regulated environment.</p> <p><strong>What You Will Do</strong></p> <ul data-spread="false"> <li>Execute complex corporate treasury, market-making, high-value disbursement, and swap-routing workflows within defined SLA timelines.</li> <li>Investigate and troubleshoot ledger mismatches, network delays, banking breaks, and other operational discrepancies independently.</li> <li>Build, refine, and champion the use of AI prompts, spreadsheet models, macros, or scripts to reduce manual operational work and improve team productivity.</li> <li>Maintain core SOPs, develop troubleshooting runbooks, and support the onboarding and knowledge sharing of junior team members.</li> <li>Communicate operational updates clearly and promptly with internal cross-functional teams and external trading counterparties.</li> <li>Collaborate closely with Operations, Product, Compliance, and other stakeholders to resolve product and operational issues, while providing feedback to improve tools and processes.</li> </ul> <p><strong>What We Are Looking For</strong></p> <ul data-spread="false"> <li>2-4 years of hands-on operations experience within crypto/Web3, corporate treasury, settlements, payments, or banking operations.</li> <li>Solid understanding of fiat payment rails, stablecoin mechanics, liquidity management, and blockchain transaction tracking.</li> <li>Proficiency in Google Sheets or Microsoft Excel, with demonstrated experience using AI tools such as Gemini or ChatGPT, or macros/scripts, to streamline individual or team workflows.</li> <li>Strong problem-solving skills, with the ability to conduct root-cause investigations into operational issues before escalating when necessary.</li> <li>Strong attention to detail, with the ability to follow procedures accurately and document findings clearly.</li> <li>Good communication and stakeholder management skills, including the ability to escalate effectively and collaborate across teams in time-sensitive situations.</li> <li>Willingness to work on a rotating shift schedule, including weekends, public holidays, and evening shifts.</li> <li>Previous experience work