Product Manager (Trust) at Strike

<div class="content-intro"><h3>Better Money</h3> <p>Strike is the Bitcoin company. With Strike, you can buy and sell bitcoin, pay bills, and borrow against your holdings. From individuals to businesses, Strike is purpose-built for every step of the Bitcoin journey. Available in more than 100 countries — including the U.S., Europe, Latin America, and Africa — Strike is building a better financial system powered by Bitcoin. Bitcoin is better money. Strike is how you use it.</p> <h3>Role: </h3></div><p>Strike is where people around the world send, save, and spend money on bitcoin rails. For a product like that, customer trust is a feature in and of itself. As Trust Product Manager, you'll own the features that make customers confident keeping their money with Strike: account security controls, verified support experiences, beneficiary planning, account management, and the systems like KYC/B, transaction limits, account restrictions that keep fraudsters out without getting in the way of good customers.</p> <p>You'll ship customer-facing features, and you'll own the foundations underneath them, turning what most companies treat as friction into experiences customers actually appreciate. You'll succeed by shipping trust-building features customers love, minimizing fraud, maintaining compliance, and protecting the health and integrity of the Strike ecosystem.</p> <p><strong>This position is available for candidates located in the eastern US time zone. </strong></p> <h3><strong>What You’ll Do:</strong></h3> <ul> <li>Serve as the voice of the customer (internal customer too!) and intimately understand the products we offer as well as their potential fraud vectors and blind spots</li> <li>Work closely with Compliance, Finance, Operations, and Data to uncover and understand needs</li> <li>Partner with cross-functional peers to define, prioritize, and deliver a roadmap and product that maximize impact to financial risk management and our fraud strategy</li> <li>Own our Fraud KPIs and partner with Data and Finance to iterate on their definition as needed</li> <li>Establish and track success metrics for various features and initiatives, including operational efficiencies</li> <li>Support and motivate cross-functional teams through an inclusive and collaborative mindset</li> </ul> <h3><strong>Qualifications:</strong></h3> <ul> <li>At least 4 years of experience in product management, with at least 2 of those years in trust/fraud related teams</li> <li>A highly experimental mindset to drive innovation amidst uncertainty or ambiguity (e.g., new processes, teams, systems)</li> <li>Vast experience working with designers and user researchers</li> <li>E