Payments Operations & Fraud Analyst at Blackbird Labs answer
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Job Description
<h3>About Blackbird:</h3><p style="min-height:1.5em">Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry.</p><p style="min-height:1.5em"></p><h3>About Our Team:</h3><p style="min-height:1.5em">At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We have <strong>passion for our product</strong> – committed to our mission and instinctively think like and go the extra mile for our customers. We are <strong>elite performers</strong> – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We <strong>make others better</strong> – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>ABOUT THE JOB</strong></p><p style="min-height:1.5em"></p><p style="min-height:1.5em">As our Senior Payments Operations & Fraud Analyst, you'll be the first dedicated owner of payments operations and fraud at Blackbird. You'll own end-to-end visibility into how money moves across consumer payments, payouts, and $FLY rewards, while defining our risk management strategy and operations. You'll build our ops and fraud tooling from the ground up alongside engineering, evaluating ways to scale as we grow.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>RESPONSIBILITIES</strong></p><p style="min-height:1.5em"></p><p style="min-height:1.5em">Payments Operations</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Ensure money moves reliably across every flow; develop the monitoring and alerting protocols that enables scalable business operations</p></li><li><p style="min-height:1.5em">Lead triage and resolution of consumer and restaurant payment issues, with clear SLAs by category and a high bar for response quality</p></li><li><p style="min-height:1.5em">Define and own all operational payment workflows for customers and partners</p></li></ul><p style="min-height:1.5em">Fraud & Risk</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own the strategy and implementation of how Blackbird manages and addresses risk exposure across th