Payment Operations Lead (Remote - Work from Anywhere) at Xapo Bank

<div class="content-intro"><h2 style="text-align: left;">Work from anywhere, impact everywhere </h2> <p>Diversity is at the heart of who we are at Xapo Bank. <br>We’re a fully distributed team of over 160 Xapiens that work remotely from 50+ countries around the world.</p> <p>Our beginning: A world that enjoys economic freedom and wealth protection,no matter where you live or who is running your country.<br>To achieve that, we search the world for the best people for the job. <br>We work hard, think globally, and inspire each other to learn and grow. <br>We are committed to changing the way things are done.</p> <p style="text-align: left;"><span style="font-weight: 500;">Although we are headquartered in Gibraltar, this is a full time, 100% remote position <br></span><span style="font-weight: 500;">Work from anywhere!</span></p></div><h2><strong>Position overview</strong></h2> <p>The main responsibility of the Payment Operations Lead is to guarantee the “end-to-end” execution of all payment related activities to ensure all internal and external parties receive timely, accurate, and complete delivery of services to a high standard, within the frame of the payments execution and authorization policies.</p> <p>The Payment Operations lead is a key member of the organisation: proactiveness, accountability, leadership and ownership are some of the attributes the person should be equipped with to succeed in the position.</p> <p>It is expected the individual in this position organises the workload of the team, motivating payments analysts to reach objectives. It is expected as well to have a very good understanding of Xapo products and the operational processes related to them.</p> <p>The Payments Operations Lead is usually leading or participating in cross-functional work groups and projects for improving or building processes.</p> <p>Also will be a point of contact with banking or related partners to deal with operational matters such as investigations, exchanges of information, submission of forms and management of banks portal users.</p> <h2><strong>Responsibilities</strong></h2> <ul> <li>Organise the Payments team workload</li> <li>Guarantee a smooth Payments execution, making sure SLAs are met. </li> <li>Supervising and motivating the work of the Payments Analysts, maintaining an ongoing communication to ensure the operation, making sure organisational and team's vision and goals are followed</li> <li>Managing the operational relation with external partners</li> <li>Be the voice and represent the Payments team in the SATs (strategic aligned teams) instances. Make sure communication with other t