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Job Description
About Gen: Gen is a global company dedicated to powering Digital Freedom through its trusted consumer brands including Norton, Avast, LifeLock, MoneyLion and more. Our combined heritage is rooted in financial empowerment and cyber safety for the first digital generations, and today we deliver award-winning cybersecurity, online privacy, identity protection and financial wellness solutions to nearly 500 million users in more than 150 countries. Together, we share a collective passion and vision to protect consumers and help them grow, manage and secure their digital and financial lives. We’re always looking for smart, fearless and high-impact talent who see AI as a teammate – leveraging it to move faster and deliver meaningful results. When you’re part of Gen, you’ll have the flexibility, tools and support to do your best work and grow your career – from flexible working options and time off to competitive pay, benefits and well-being programs. At Gen, we are scrappy and relentlessly customer driven. We create room for healthy debate, experimentation and continuous learning, and we seek out people with different experiences, identities and ideas to join our team. You’ll work with people who back each other, respect each other and understand that our differences are a competitive advantage. If this sounds like you, we’d love you to be part of Gen. About the Role The Partner Success Manager is responsible for managing and influencing retail business partners and key decision-makers across a defined territory to grow Gen market share. This role focuses on building strong partner relationships, maximizing retail leverage, representing Gen professionally in market, and identifying growth opportunities through consistent field execution and account management. Key Responsibilities Manage retail business partners and key decision-makers within a defined territory to grow Gen market share. Build and maintain a high degree of rapport with partners and retail stakeholders. Represent Gen positively and professionally in all partner interactions. Identify and capitalize on growth opportunities through strong in-store and account execution. Focus on teamwork, accountability, and a strong work ethic in the delivery of territory objectives. Ensure timely and efficient execution of the approved cycle plan, with focus on: call coverage, call rate, and call frequency. Ensure all nominated outlets within the defined territory are visited quarterly. Achieve the required number of calls per day as nominated by the manager. Achieve the required call frequency for each respective outlet. Follow time-utilization guidelines to plan weekly store visits effectively. Allocate one day per week to administration tasks associated with the role. Commit to four remaining days per week in the field. Work standard business hours, typically 8:00 am to 5:00 pm. Track and report on sales cycle visits weekly. Manage territory expenditure within budget to ensure cost-effective use of Ge