Operations Lead at Solstice USX

Why you should join us Solstice is redefining how life sciences organizations commercialize their products. We are building a commercial engine that allows pharmaceutical marketers to take control of their content supply chain and launch campaigns at 100x the speed. Rapid growth: Over the past year, we have partnered with some of the top life sciences manufacturers and now support 25+ pharma brands . Frontiers of technology: We build applications at the frontier of AI, experimenting with LLMs and new frameworks to redefine what is possible in pharmaceutical marketing. Top-tier investors: We have raised from Transformation Capital, Twelve Below, Virtue, and the founders of Datavant, Commure, and Paradigm to supercharge our growth and build an elite team of engineers and operators. Building anything great requires commitment and dedication. We are looking for people with the fire to prove others wrong 🚀 About the role We are looking for someone to build the operational infrastructure that lets Solstice scale: the systems, processes, and foundations the whole company runs on. You will own people operations, office operations, and administrative excellence end to end, but the real mandate is bigger: figure out what the company needs to operate at 10x its current size, then go build it. You will work shoulder to shoulder with our commercial and engineering teams and our founding team, translating how those teams actually work into the infrastructure that supports them. You will touch nearly every function (commercial, engineering, recruiting, finance) and you will be the person who spots where the company is about to outgrow itself and gets ahead of it. What you will be working on Own the employee lifecycle. Run onboarding for every new hire (equipment, workspace, benefits, and equity (Carta) setup and make sure people actually understand their equity and benefits, not just receive them. Own the benefits relationship. Be the point of contact employees call with questions, assess where the gaps are, and lead benefits and compensation benchmarking and planning, including FSA and medical administration. Own the performance review process end to end. Administer the system, guide managers on review plans and KPI development, and keep improving the cadence each cycle. Build the systems the company runs on. Administer and connect the platforms behind the business and manage access and subscriptions. Build alongside commercial and engineering. Work directly with the teams closest to our clients and our product to understand how they operate, then design the operational infrastructure (tooling, processes, and workflows) that lets them move faster. The best ideas for what to build come from sitting next to the people doing the work. Lead office administration and culture. Own facilities, vendor relationships, supplies, events, and snacks; own the prep and logistics of company all-hands (agenda, decks, coordination); and plan and execute offsites, summer events