Manager, Fraud Operations at Ramp

About Ramp At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it. Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year. Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart. Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100 , CNBC Disruptor 50 , and TIME Magazine’s 100 Most Influential Companies . About the Role Ramp is seeking a Fraud Operations Manager to help build and lead a team of Fraud Operations Specialists responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp’s products, enabling Ramp’s rapid growth. This role requires the ability to balance people management, process engineering, strategic thinking, and planning. You will utilize data and analytics to lead an efficient team, identify opportunities for improvement, prioritize development, and collaborate with cross-functional teams to operationalize policies, develop tools, and infrastructure that best support Ramp’s operations. What You’ll Do Manage and continue building a team of Fraud Operations Specialists who manage & review alerts, conduct investigations, and recover funds through enabling right-sized coverage and meeting service level agreements (SLA) Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products Partner with Product, Engineering, and Data Science teams to build best-in-class risk tooling to increase operational efficiency Partner with risk strategy teams to create a closed-loop process to enhance policies and procedures Leverage data and analytics to evaluate and prioritize solutions to improve operati