IT Support Engineer (1st/2nd line) at Unlimit

<div><strong><span style="font-size: 10.5pt;">About Unlimit</span></strong></div> <div><span style="font-size: 10pt;">&nbsp;</span></div> <div>Unlimit is a global fintech ecosystem built to eliminate financial borders holding businesses back. The company provides the extensive infrastructure needed to scale globally, integrating payment processing, multi-currency business accounts, BaaS and crypto gateways into a single, intelligent platform.</div> <div>&nbsp;</div> <div>Across 17 offices globally, Unlimit bridges hyper-local expertise with a high-capacity financial network, giving companies the agility to expand across regions with operational confidence and speed. Driving the evolution of payments, Unlimit is transforming its infrastructure from human-operated fintech into AI-native financial infrastructure — where APIs are consumed by machines, integrations are negotiated by agents, and systems evolve continuously through intelligent automation. Our next users are not only humans. They are AI agents acting on behalf of humans and businesses.</div> <div>&nbsp;</div> <div>Unlimit serves more than the needs of businesses today; we are building the nervous system for a borderless global economy.</div><div><br></div><div> <h3 id="id-1st/2ndLineSupportEngineerJobdescription(Limassol)-Responsibilities/JobDescription"><strong>Responsibilities / Job Description</strong></h3> <ul style="list-style-type: disc;"> <li> <p><strong>Be the First Responder:</strong>&nbsp;Serve as the primary point of contact for all incoming IT support requests via our ticketing system, email, chat channels, or walk-ups, for all our employees.</p> </li> <li> <p><strong>Triage &amp; Troubleshoot:</strong>&nbsp;Diagnose and resolve hardware, software, and basic network issues. Know when to fix it on the spot and when to escalate complex issues to higher tier Support Team(s).</p> </li> <li> <p><strong>Manage the User Lifecycle:</strong>&nbsp;Execute onboarding and offboarding processes. Create accounts in Active Directory/Google Workspace/MFA, configure workstations, and set up secure access.</p> </li> <li> <p><strong>Deploy &amp; Maintain Hardware:</strong>&nbsp;Prepare, image, and deploy both&nbsp;<strong>Windows</strong>&nbsp;and&nbsp;<strong>macOS</strong>&nbsp;devices. Help procure and maintain office tech, including monitors, docking stations, conference room AV equipment, office cable management.</p> </li> <li><strong>Support Equipment Procurement:&nbsp;</strong>Help with local hardware/software vendor communication, coordination and procurement.</li> <li><strong>Office Access:</strong>&nbsp;Support our Security Team in maintaining our office access systems used by employees and visitors.<br><br></li> <li><strong>Server Room:</strong>&nbsp;This role will also bear responsibility for maintaining our local systems, hosted in the local server room. Experience and strong understanding of Active Directory Domain Services and virtualization tools (VMware, vSphere..) is required.