IT Specialist (Tier 1) at Strike

<div class="content-intro"><h3>Better Money</h3> <p>Strike is the Bitcoin company. With Strike, you can buy and sell bitcoin, pay bills, and borrow against your holdings. From individuals to businesses, Strike is purpose-built for every step of the Bitcoin journey. Available in more than 100 countries — including the U.S., Europe, Latin America, and Africa — Strike is building a better financial system powered by Bitcoin. Bitcoin is better money. Strike is how you use it.</p> <h3>Role: </h3></div><p>Strike is seeking an IT Specialist to provide hands-on technical support to employees. This is a great opportunity to learn and grow your career in a fast-paced startup. To be successful, you should be customer-focused, technically adept, and enjoy working in a fast-paced start-up environment. We are looking for someone with a genuinely positive personality, fantastic people skills, and an empathetic approach to troubleshooting.</p> <h3><strong>Responsibilities</strong></h3> <ul> <li>Serve as the primary, front-line IT service desk support contact, warmly receiving, triaging, and resolving inbound support requests from global employees.</li> <li>Actively manage the IT ticket queue (triage, assign, update, resolve, or escalate) while adhering to established SLAs/OLAs.</li> <li>Administer user lifecycle management (provisioning, de-provisioning, and role updates) within Okta and Google Workspace.</li> <li>Deploy, configure, and troubleshoot employee workstations (macOS) and mobile devices (iOS and Android) utilizing Jamf MDM.</li> <li>Provision and troubleshoot secure remote access and VPN solutions utilizing Cloudflare One and Jamf.</li> <li>Leverage AI tools to analyze SaaS and desktop applications and help build smart automations to streamline IT processes and workflows.</li> <li>Assist with onboarding/offboarding logistics, including configuring hardware, managing software licenses, and conducting engaging IT orientation presentations.</li> <li>Train and guide employees on how to get the most out of their tools and technology, and assist with remote video conferencing setups when needed.</li> </ul> <h3><strong>Required Skills & Experience</strong></h3> <ul> <li>Experience: 1–2 years of hands-on IT Desktop/Service Desk Support experience, ideally within a fast-paced or startup environment.</li> <li>Experience administering Google Workspace and Okta (SAML/SSO, group management, etc.).</li> <li>Experience using an MDM tool such as Jamf to manage macOS along with iPhones and Android devices.</li> <li>Familiarity supporting remote workforces using modern VPN or Zero Trust network access solutions (experience with Cloudflare One is a massive plus).</li> <li>