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Job Description
<p>Polychain Capital, a fast-moving cryptocurrency hedge fund, is seeking a highly skilled and proactive IT Engineer to join our small but growing team. This role is based in San Francisco and blends hands-on technical support with high-level infrastructure planning and implementation. You'll play a critical part in managing corporate IT systems, ensuring seamless end-user experiences, and helping shape our long-term IT and security strategy.</p>
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<p><strong>Position Overview:</strong><br>This full-time role blends day-to-day technical support with broader infrastructure planning and security responsibilities. You’ll be the go-to person for IT operations — ensuring our global team stays productive, secure, and well-supported. From managing Apple devices and AV systems to implementing endpoint security and streamlining IT processes, you’ll have the opportunity to make a meaningful impact in a fast-paced, high-trust environment. This is a great fit for someone who’s equally comfortable solving hands-on issues and driving long-term IT strategy.</p>
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<p><strong>Responsibilities:</strong></p>
<ul>
<li>Serve as the primary helpdesk technician, resolving day-to-day IT issues for a global team of technical and non-technical users.</li>
<li>Troubleshooting/maintaining Apple endpoints.&nbsp;</li>
<li>Provide operational support and strategic guidance for all corporate IT systems.</li>
<li>Provision, configure, and manage laptops and mobile devices using MDM tools.</li>
<li>Provide AV tech support during webinars, remote meetings, and onsite events.</li>
<li>Support domestic and international logistics for hardware shipping and deployment.</li>
<li>Collaborate with security and engineering teams to automate IT operations and repetitive tasks.</li>
<li>Write and maintain technical documentation, runbooks, and process guides.</li>
<li>Participate in on-call rotation and provide occasional after-hours support.</li>
<li>Continuously improve vendor relationships and IT infrastructure project roadmaps.</li>
<li>Support incident response efforts using SIEM/EDR tools.</li>
</ul>
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<p><strong>Requirements:</strong></p>
<ul>
<li>3-5 years of experience managing and supporting corporate IT systems in a fast-paced environment.</li>
<li>Strong hands-on experience with macOS, iOS administration.</li>
<li>Deep understanding of user administration.</li>
<li>Familiarity with MDM platforms (Jamf, etc.)</li>
<li>Working knowledge of AV systems and remote collaboration tools.</li>
<li>Experience with SaaS application management and access control best pra