Head of Operations (Remote - Work from Anywhere) at Xapo Bank answer
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Job Description
<div class="content-intro"><h2 style="text-align: left;">Work from anywhere, impact everywhere&nbsp;</h2>
<p>Diversity is at the heart of who we are at Xapo Bank. <br>We’re a fully distributed team of over 160 Xapiens that work remotely from 50+ countries around the world.</p>
<p>Our beginning: A world that enjoys economic freedom and wealth protection,no matter where you live or who is running your country.<br>To achieve that, we search the world for the best people for the job. <br>We work hard, think globally, and inspire each other to learn and grow. <br>We are committed to changing the way things are done.</p>
<p style="text-align: left;"><span style="font-weight: 500;">Although we are headquartered in Gibraltar, this is a full time, 100% remote position&nbsp;<br></span><span style="font-weight: 500;">Work from anywhere!</span></p></div><h2>Position overview</h2>
<p>The Head of Operations is a senior, strategic leadership role responsible for the entire operational backbone of Xapo Bank. This individual will ensure that our day-to-day operations are efficient, scalable, and robust, while building the foundation for future growth.</p>
<p>This role requires a visionary leader with deep experience in banking operations, who can drive a culture of excellence, continuous improvement, and rigorous risk management. You will lead a multi-disciplinary team covering key areas such as Payments, Reconciliations, Card Operations, and Business Operations, ensuring they work in concert to deliver a seamless experience for our clients and internal stakeholders.</p>
<p>&nbsp;</p>
<h2>Responsibilities</h2>
<p><strong>Strategic &amp; Operational Leadership:</strong></p>
<ul>
<li>Develop and execute a comprehensive operational strategy that aligns with Xapo's business goals, focusing on scalability, efficiency, and regulatory compliance.</li>
<li>Provide direct oversight for all core operational functions, including payment processing, treasury operations, reconciliations, and back-office duties.</li>
<li>Act as the primary owner of the bank's operational performance, ensuring all processes run smoothly and meet the highest standards of quality and control.</li>
</ul>
<p><strong>Process Excellence &amp; Automation:</strong></p>
<ul>
<li>Lead the charge on process mapping, optimization, and automation across the organization to reduce manual effort and increase operational leverage.</li>
<li>Design, document, and implement standardized operating procedures (SOPs) for all key operational activities.</li>
<li>Champion the use of data and AI to drive intelligent automation and create a fo