Head of Operations (PCF-42), Payward Ireland Ltd at Kraken

<h1><strong>Building the Future of Open Finance</strong><br /></h1><p style="min-height:1.5em">Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.</p><p style="min-height:1.5em"><br />Before you apply, we encourage you to explore our <a target="_blank" rel="noopener noreferrer nofollow" href="https://www.kraken.com/culture"><u>culture page</u></a> to understand what drives us and how we work.</p><h2><strong>The team</strong></h2><p style="min-height:1.5em">Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">You will be responsible for overseeing the daily operations, ensuring operational efficiency, and managing the strategic implementation of Kraken’s European E-money Institution (“EMI’) goals. This role plays a critical role in ensuring compliance with the E-money and Payment Services Regulations, and works closely with other senior executives to achieve Kraken EMI’s objectives.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">The ideal candidate should have experience working in an EMI or Payments Services Regulations (“PSRs” business, with a deep understanding of global business operating models and crypto exchanges.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">This role is based in Ireland and is subject to approval by the Central Bank of Ireland as PCF-42 (COO).</p><div style="min-height:1.2em;margin-top:0;margin-bottom:0"> </div><h2><strong>The opportunity</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Operational Management:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Oversee the daily operations of the EMI, ensuring all processes run smoothly and efficiently</p></li><li><p style="min-height:1.5em">Develop and implement operational strategies to support Kraken’s EMI growth and scalability</p></li><li><p style="min-height:1.5em">Identify areas for process improvement and implement changes to increase efficiency and effectiveness</p></li><li><p style="min-height:1.5em">Oversee all outsourcing to Kraken group service providers</p></li></ul></li><li><p style="min-height:1.5em">Regulatory Compliance:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Ensure that Kraken EMI operations comply with all EMI/PSR requirements and other relevant regulatory frameworks</p></li><li><p style="min-height:1.5em">Establish and maintain robust internal controls to ensure regulatory compliance and operational integrity<