Head of Customer Experience at Coins

Company: Coins

Location: Taguig City, Metro Manila, Philippines

Type: FULL_TIME

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Job Description

<div><i><b>Join the Pioneer Crypto Brand in the Philippines!</b></i></div><div><br></div><div><span style="font-size: 15px;">Coins is the most established crypto brand in The Philippines and has gained the trust of more than 18 million users. Through the easy-to-use mobile app, users can buy and sell a variety of different cryptocurrencies and access a wide range of financial services.</span></div><div><br></div><div><span style="font-size: 15px;">Coins is fully regulated by the Bangko Sentral ng Pilipinas (BSP) and is the first ever crypto-based company in Asia to hold both Virtual Currency and Electronic Money Issuer licenses from a central bank.</span></div><div><br></div><p>The Head of Customer Experience (CX) is a pivotal executive leadership role responsible for defining, driving, and scaling the enterprise-wide customer experience vision, strategy, and governance. Reporting directly to the President, this leader will oversee the end-to-end customer journey for users in a fast-paced fintech/crypto landscape.</p>

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