Founding Enterprise Account Manager at Recall

<p style="min-height:1.5em">We’re looking for a Founding Account Manager to own and grow our most strategic accounts. Reporting directly to the VP of Sales, you’ll be the first dedicated AM at <a target="_blank" rel="noopener noreferrer nofollow" href="http://Recall.ai"><u>Recall.ai</u></a>, responsible for making sure our biggest customers deploy, expand, and stay.</p><p style="min-height:1.5em">This role is about retention and growth, not admin. You’ll own a portfolio of 10–15 high-ACV accounts. Companies like Salesforce, HubSpot, ClickUp, and Fireflies, and your job is to make sure they go from signed to fully deployed, and from deployed to expanded.</p><p style="min-height:1.5em">You’ll build the AM function from the ground up: the account tiers, the health signals, the churn playbook. None of it exists yet.</p><p style="min-height:1.5em"><strong>Location</strong></p><p style="min-height:1.5em"><a target="_blank" rel="noopener noreferrer nofollow" href="http://Recall.ai"><u>Recall.ai</u></a> is an in-office sales culture. You’ll work from our beautiful office at 475 Brannan Street, San Francisco.</p><p style="min-height:1.5em"><strong>What you’ll do</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Report to the VP of Sales; own a portfolio of 10–15 strategic accounts (high ACV, underdeployed, or competitively exposed)</p></li><li><p style="min-height:1.5em">Get Salesforce, HubSpot, and Fireflies to full deployment. Navigate internal politics, unblock engineering teams, make the integration ship.</p></li><li><p style="min-height:1.5em">Build a 90-day churn early warning system from scratch. Own the signals, the cadences, the process</p></li><li><p style="min-height:1.5em">Stay close enough to accounts to catch competitive threats before they become decisions</p></li><li><p style="min-height:1.5em">Turn top account usage patterns into a replicable playbook for other strategic accounts</p></li><li><p style="min-height:1.5em">Cross-sell new features and products as a natural extension of the relationship, not a separate motion</p></li><li><p style="min-height:1.5em">Partner with AEs on account handoffs and build the knowledge-transfer process that makes them work</p></li><li><p style="min-height:1.5em">Identify patterns across accounts and feed them back into messaging, product, and sales strategy</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>What we’re looking for</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">4–7 years in a technical, customer-facing role. SE → AM, CSM → AM, or equivalent at a dev-tools or API company</p></li><li><p style="min-height:1.5em">Commercial ownership: you’ve had a renewal quota, expansion target, or NRR goal</p></li><li><p style="min-height:1.5em">Technical credibility with engineering buyers: You can hold your own on APIs, webhooks, and data pipelines without the SE bailing you out</p></li><li><p style="min-height:1.5em">A specific