Data Analytics & Business Intelligence Manager at Blackbird Labs

About Blackbird: Blackbird Labs is a loyalty and payments platform establishing meaningful connections between the world’s best restaurants and their customers. Served up in 2022 by Ben Leventhal, co-founder of Eater and Resy, Blackbird offers a fully customizable loyalty programming platform for restaurants and a consumer app designed to make every guest feel like a bonafide VIP no matter where they dine. Backed by Union Square Ventures, a16z, Amex Ventures, Variant Fund, and other forward-thinking investors, Blackbird is out to revolutionize the restaurant industry. About Our Team: At Blackbird, our values guide everything we do and our talent principles define the key traits we seek in our employees. We have passion for our product – committed to our mission and instinctively think like and go the extra mile for our customers. We are elite performers – striving for excellence, going above and beyond to achieve exceptional results, and learning quickly with horsepower, drive, and grit. We make others better – taking initiative to elevate others, giving and receiving feedback, and championing a culture of growth. We hold one another accountable to living out our talent principles as we march together to achieving our mission. About the Job Data analytics and business insights sit at the core of how Blackbird makes decisions and scales. In this role, you will partner closely with Product, Engineering, Sales, and Marketing to shape the roadmap, uncover user behavior, and identify the highest-impact opportunities to drive growth, retention, and TPV. You will play a leading role in shaping the analytics layer of the business — from defining core metrics and evolving our experimentation frameworks to ensuring insights are translated into clear, actionable decisions. Your work will not just explain performance, but actively guide how we allocate resources, prioritize initiatives, and accelerate the company’s top-line growth and long-term value. Responsibilities Apply your expertise in quantitative analysis, data mining, and the presentation of data to solve ambiguous problems for our business. Your work will result in insights and recommendations that guide the team’s decision making, across all facets of the company Act as owner for a broad scope of data and metrics, from core logging to presentation of data visualizations. Maintain a high bar for statistical rigor. Ensure that we’re conducting experimentation and causal analyses that build confidence with your stakeholders. Partner with Product, Engineering, Go-to-Market and Growth teams to solve problems and identify product, market and customer trends and opportunities Build and maintain reports, dashboards, metrics, and deep-dive analyses to monitor company performance to be shared regularly with leadership as well as the Board Partner with leadership and key stakeholders to establish and maintain core business KPIs, ensuring alignment across teams. Requirements A BA/BS in a quantitative field (e