Customer Support at Flux

<h2>Why Flux</h2><p style="min-height:1.5em">Flux is taking the hard out of hardware, by developing the first <strong>AI Hardware Engineer.</strong> Our goal is to democratize the ability to create bleeding edge hardware, and revolutionize how electronics are designed and built around the world.</p><h2><strong>The Role</strong></h2><p style="min-height:1.5em">This is an opportunity to build a world‑class support function from the ground up. You’ll collaborate closely with product, engineering, and design to understand the platform deeply and ensure every customer interaction is positive. You’ll take ownership of support processes, develop knowledge resources, and represent the voice of the customer internally.</p><p style="min-height:1.5em"></p><h2><strong>What You’ll Do</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Provide responsive, empathetic support via chat, email, and community channels, answering questions and troubleshooting issues to resolution.</p></li><li><p style="min-height:1.5em">Become an expert in Flux’s design environment so you can guide users through workflows and new features.</p></li><li><p style="min-height:1.5em">Investigate and triage technical issues, working with the engineering team to ensure timely fixes.</p></li><li><p style="min-height:1.5em">Create and maintain help center articles, FAQs, and tutorial content to empower users to self‑serve.</p></li><li><p style="min-height:1.5em">Analyze support tickets to identify recurring themes and propose improvements to product or documentation.</p></li><li><p style="min-height:1.5em">Champion customer feedback within Flux and work cross‑functionally to advocate for user needs.</p></li><li><p style="min-height:1.5em">Help define and refine support processes, metrics, and tools to scale our support operations as we grow.</p></li></ul><p style="min-height:1.5em"></p><h2><strong>What You’ll Bring</strong></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em">You have at least 2 years of experience in customer support, customer success, or technical support roles at a software company.</p></li><li><p style="min-height:1.5em">You’re an excellent communicator with strong writing skills and a passion for helping people.</p></li><li><p style="min-height:1.5em">You can translate complex technical concepts into clear, accessible language.</p></li><li><p style="min-height:1.5em">You’re organized, detail‑oriented, and thrive in a fast‑paced startup environment.</p></li><li><p style="min-height:1.5em">You’re comfortable using support software like ticketing and CRM systems.</p></li><li><p style="min-height:1.5em">Bonus: Familiarity with electronics design, CAD or EDA tools, or experience supporting technical/developer audiences.</p></li></ul><p style="min-height:1.5em"></p><h2>Profile</h2><p style="min-height:1.5em">Impact-oriented: You don't feel done until real people are getting real value from what you built.</p><p style="min-height:1.5em">Ambigu