Customer Support Engineer at Sardine

<p style="min-height:1.5em"><strong>Who we are:</strong></p><p style="min-height:1.5em">Sardine is the leading agentic risk platform for fighting financial crime. Our integrated solution unifies data across risk teams to help organizations stop fraud in real time, prevent AI-driven attacks, and automate fraud and AML operations. Sardine’s platform is strengthened by one of the fastest-growing fraud consortiums in the market, spanning more than 6 billion profiled devices, 800 million consumers, and 3 million businesses worldwide. Leading companies including FIS, GoDaddy, Intuit, Edward Jones, ZoomInfo, and <a target="_blank" rel="noopener noreferrer nofollow" href="http://Checkout.com"><u>Checkout.com</u></a> rely on Sardine to secure and grow trust in their products.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Our culture:</strong></p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">We have hubs in the Bay Area, NYC, Austin, Toronto, and São Paulo. However, we maintain a remote-first work culture. #WorkFromAnywhere</p></li><li><p style="min-height:1.5em">We hire talented, self-motivated individuals with extreme ownership and high growth orientation. </p></li><li><p style="min-height:1.5em">We value performance and not hours worked. We believe you shouldn't have to miss your family dinner, your kid's school play, friends get-together, or doctor's appointments for the sake of adhering to an arbitrary work schedule.</p></li></ul><p style="min-height:1.5em"></p><p style="min-height:1.5em"><strong>Location: </strong>Remote - Brazil</p><p style="min-height:1.5em">To be considered for this position, you must reside in one of the following cities:</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em">São Paulo: São Paulo, Campinas, São José dos Campos</p></li><li><p style="min-height:1.5em">Rio de Janeiro: Rio de Janeiro</p></li><li><p style="min-height:1.5em">Minas Gerais: Belo Horizonte</p></li><li><p style="min-height:1.5em">Paraná: Curitiba</p></li><li><p style="min-height:1.5em">Santa Catarina: Florianópolis</p></li></ul><p style="min-height:1.5em">Work Timezone -Ideally PST</p><p style="min-height:1.5em"><strong>About the role:</strong></p><p style="min-height:1.5em">We’re looking for an experienced Support Engineer to join our team and own the technical and functional customer support experience end-to-end. This role sits at the intersection of technical support, engineering, and customer success. You’ll become a product expert, working closely with customers, third-party providers, and internal engineering teams to troubleshoot, resolve, and prevent issues across Sardine’s API-driven platform.</p><p style="min-height:1.5em">You’ll operate independently with global teammates and will play a critical role in maintaining service quality across time zones. The ideal candidate is technical, self-sufficient, and thrives in a fast-paced environment.</p><p style="min-height:1.5em"></p><p style="min-height: