Customer Success Manager at BVNK

<p><strong>About us:</strong></p> <p>BVNK is the stablecoin-powered financial stack for enterprises. We're now part of Mastercard, and together we're building a network for every form of money – one that delivers more reach, more capability and more choice.</p> <p>We enable businesses to build financial products, unlock new markets, and move money in seconds across 130+ countries, with 40+ licenses for fiat and digital assets globally. Processing billions annually, we empower enterprises worldwide to send, receive, convert, and settle stablecoins and fiat seamlessly through a single integration.</p> <p><strong>Our mission is to accelerate global money movement, and we're assembling a world-class team to make it happen.</strong></p> <p>Trusted by industry leaders like Corpay, Worldpay, Deel, and Flywire, we deliver the infrastructure that makes new forms of money usable within the financial systems customers already rely on today.</p> <p>By combining Mastercard's global payment reach and trusted networks with BVNK's stablecoin infrastructure, we're building the trusted operating layer for the evolution of money movement, helping customers participate in emerging digital networks without having to rebuild their businesses around every new innovation.</p> <p>We're a diverse team spread across EMEA, North America, and APAC, with a shared belief that stablecoins are the new infrastructure layer for financial services, and that BVNK is at the forefront of this shift.</p> <p>We're incredibly honored to have been recognized by:</p> <ul> <li>CNBC World's Top Fintech Companies (2026)</li> <li>FXC Intelligence Top 100 Cross-border Payment Companies (2026)</li> <li>Newsweek's The Top 100 Global Most Loved Workplaces (three years running, most recently 2025)</li> <li>LinkedIn as one of the Top 20 Startups in the UK (2025)</li> </ul> <p> </p> <p><strong>About this role in the team:</strong></p> <p>The Customer Success Team sits at the heart of the action at BVNK, creating the link between the customer and BVNK. The team ensures that our customers’ voices are heard, so that they can get the maximum value from using our products and successfully grow their businesses. CSMs work in close collaboration with Account Managers and Sales throughout the whole lifecycle of a customer, and are key to driving adoption, growth and minimizing churn. This position will specifically be supporting our clients in the payments, crypto or FX space. </p> <p><strong>Key Areas of Responsibilities:</strong></p> <ul> <li>Expertly manage a portfolio of crypto, payments or FX accounts, developing relationships, managing stakeholders and identifying advocates</li> &