Customer Experience Specialist at Polymarket

<h2><strong>About Polymarket</strong></h2><p style="min-height:1.5em">Polymarket is the world's largest prediction market platform. We enable individuals to express views on real-world events by trading on outcomes across politics, economics, sports, culture, and current affairs. Built as a peer-to-peer marketplace with no centralized "house," Polymarket aggregates diverse opinions into transparent, market-based probabilities that reflect collective expectations about the future.</p><p style="min-height:1.5em">We're growing fast — both in terms of volume ($21B traded in 2025) and adoption as an alternative news source. Our ambition is to become a ubiquitous beacon of truth in global media and we need your help adding fuel to the fire.</p><p style="min-height:1.5em"></p><h2><strong>About the Role</strong></h2><p style="min-height:1.5em">Polymarket is reinventing what frontline support looks like, and our goal is simple: build the world's best customer experience. CX Specialists are not ticket-closers. They're the owners of our customer experience. You'll handle the real, day-to-day work of supporting our users, and you'll use that front-row seat to make our process, our AI tooling, and our entire CX motion measurably better every single day.</p><p style="min-height:1.5em">This role is for someone who genuinely cares about the people on the other end of every conversation, and who is energized by leverage: turning one painful ticket into a fix that means thousands of users never hit that pain again. You don't need to be an engineer, but you're tool-native, curious, and comfortable working shoulder to shoulder with teams across the company to get things done. You'll act as a mini-founder for the customer experience, accountable for the outcome and not just the queue.</p><p style="min-height:1.5em"></p><h2><strong>What You'll Do</strong></h2><p style="min-height:1.5em">The CX Specialist owns the frontline and uses it as a launchpad to improve everything behind it. You'll resolve problems before they escalate, jump in when things break, and turn that first-hand knowledge into a better product and a better support org.</p><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Own the frontline.</strong> Handle tickets end to end and jump into live chats the moment an incident hits. When users need a human, you're it.</p></li><li><p style="min-height:1.5em"><strong>Make the org 1% better every single day.</strong> You won't ship production code, but you'll be in the tools daily: pulling data, spotting patterns across tickets, prototyping with our AI support stack, and partnering with engineers to kill recurring issues at the root. Your improvements span process, AI tooling, and automation.</p></li><li><p style="min-height:1.5em"><strong>Own the CX profile with real leverage.</strong> Treat every repeat ticket as a signal. Turn manual, repetitive pain into systemic fixes in our process, our AI agents, and our self-serve experience.</p></li>