Customer Experience Specialist at Plasma

<h2><strong>About Plasma</strong></h2><p style="min-height:1.5em">Plasma is building the primary account for global money.<br /></p><p style="min-height:1.5em">Money used to belong to a country. Increasingly, it belongs to a person or business moving through many countries. People and businesses now earn, spend, save, hire and invest across borders. Traditional banks cannot serve this new world.<br /></p><p style="min-height:1.5em">Our first product, Plasma One, is a global money account: a place to receive, hold, send funds in seconds, earn yield and spend with a card in the local economy.</p><p style="min-height:1.5em">Underneath is the Plasma network, built from first principles for stablecoin payments. Stablecoins make dollars faster, cheaper and more reliable to move.<br /></p><p style="min-height:1.5em">Technological revolutions obey power laws. The opportunity is to become where all global money lands first: where income arrives, balances grow, payments move, businesses operate, and new financial products are built.<br /></p><p style="min-height:1.5em">Money is becoming global. The winning company will make it feel local.<br /></p><p style="min-height:1.5em"><br /><strong>The Team</strong><br />Plasma is where exceptional people solve hard problems at the foundation of money. We question how money should work while building world-class product experiences and the deep technology beneath them from first principles. Here, you will do the hardest and most meaningful work of your career.<br /></p><p style="min-height:1.5em">We operate with trust, clarity, and ambition: own your craft, move with urgency, contribute beyond your lane, back your teammates, debate rigorously, and keep raising the bar for what great means.<br /></p><p style="min-height:1.5em"></p><h2><strong>The Role</strong><br /></h2><p style="min-height:1.5em">This is the first dedicated Customer Experience hire at Plasma. You will be the right hand of the Operations lead, helping us build something from the ground up.</p><p style="min-height:1.5em">We are scaling our customer-facing operations team across international markets. This means that we are building the playbook for success, right now. You will help write it. You will work across the full customer journey, from first contact to resolution, and your input will directly shape the processes, standards, and team culture we build as we grow.</p><p style="min-height:1.5em"></p><h2><strong>What you will do</strong><br /></h2><ul style="min-height:1.5em"><li><p style="min-height:1.5em"><strong>Own the customer experience day-to-day:</strong> Be the first person our customers reach when something goes wrong, or they need help. You will handle inbound queries across chat, email, and support tooling, and take accountability for the quality and speed of every response. You will spend most of your day (75%+) in direct contact with our customers. Speed and quality are not a trade-off here; we expect both.</p></li><li><p style="min