Customer Experience Specialist, Executive Office at Robinhood answer
Is this job still open?
GMI Jobs is currently showing this Customer Experience Specialist, Executive Office role at Robinhood as an active listing from employer-controlled hiring sources. Always confirm final availability on the employer application page before applying.
How do I apply for this role?
Use the application link on this page to apply directly with Robinhood. GMI Jobs keeps the canonical job page, company context, and market links together so candidates can compare before leaving the site.
What should I compare before applying?
Compare the role location Chicago, IL; Denver, CO; Westlake, TX, any listed pay signal, company profile, related crypto jobs, and salary context before applying. Listed pay signals are not guaranteed offers; confirm compensation with the employer.
Job Description
<div class="content-intro"><h2>Join us in building the future of finance.</h2>
<p>Our mission is to democratize finance for all. <a href="https://www.cerulli.com/press-releases/cerulli-anticipates-124-trillion-in-wealth-will-transfer-through-2048" target="_blank">An estimated $124 trillion of assets</a> will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.</p></div><h2><strong>About the team + role</strong></h2>
<p>Robinhood’s Customer Experience team plays a critical role in Democratizing Finance for All! We are expanding our core customer experience team adding new executive office and social representatives. These team members play a critical role in the customer experience supporting escalated and high visibility cases.&nbsp;</p>
<p>As a Customer Experience Escalations Specialist, you will investigate and resolve sensitive customer cases that require advanced problem-solving, sound judgment, and strong communication. You’ll collaborate with cross-functional partners to ensure timely resolution of complex issues while protecting the customer experience and the Robinhood brand.</p>
<p>Within this role, <strong>Executive Office </strong>team members focus on escalations and formal complaints originating from leadership, regulatory inquiries, or other high-risk channels. We partner closely with support, operations, compliance, and leadership teams to deliver thoughtful resolutions while upholding the highest standards of trust, accountability, and service excellence.</p>
<p><strong>Schedule &amp; Work Environment</strong><strong><br></strong><strong>This role is based in our Denver, CO or Westlake, TX office and requires 100% in-office attendance.</strong></p>
<p><strong>The team operates seven days a week from 7:00 a.m. to 10:00 p.m. ET. Employees will work either five 8-hour shifts or four 10-hour shifts per week, depending on business needs. Specific schedules will be determined after hire.</strong></p>
<p>At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams.&nbsp;</p>
<h2><strong>What you’ll do</strong></h2>
<ul>
<li>Resolve customer escalations across support channels</li>
<li>Investigate and resolve complex customer issues, including cases escalated by leadership, regulatory bodies, or high-profile customers.</li>
<li>Partner with Compliance, Legal, and senior leadership to provide case summaries, risk asse