Compliance Manager (Customer Due Diligence) at StraitsX

<h3 data-path-to-node="3"><strong>About The Role</strong></h3> <p data-path-to-node="4">We are looking for a Compliance Manager (Customer Due Diligence) to lead our CDD team and take ownership of high-risk onboarding across corporate customers, individuals, and card programs. In this role, you will manage a team of CDD analysts—overseeing their workload, coaching, and skill development—and serve as the critical quality gate before cases reach the Head of Compliance and the Due Diligence Committee (DDC).</p> <p data-path-to-node="5">Beyond onboarding, you will own periodic reviews and ongoing monitoring, author the onboarding playbook utilized by the Operations team, and ensure the division of responsibilities between Compliance and Ops remains clearly defined. You will also spearhead projects related to due diligence tooling and vendor governance. This includes ensuring that name-screening vendor configurations meet our standards and collaborating with the Product team to roll out new features responsibly from a compliance perspective.</p> <h3 data-path-to-node="6">What You Will Do</h3> <ul data-path-to-node="7"> <li> <p data-path-to-node="7,0,0"><strong data-path-to-node="7,0,0" data-index-in-node="0">Team Leadership:</strong><span class="Apple-converted-space"> </span>Lead and manage the CDD Analyst team, overseeing workload distribution, coaching, and continuous professional development.</p> </li> <li> <p data-path-to-node="7,1,0"><strong data-path-to-node="7,1,0" data-index-in-node="0">Quality Assurance:</strong><span class="Apple-converted-space"> </span>Serve as the final quality gate for high-risk onboarding cases (corporate customers, individuals, and card programs) before they are escalated to the Head of Compliance for decisioning.</p> </li> <li> <p data-path-to-node="7,2,0"><strong data-path-to-node="7,2,0" data-index-in-node="0">Committee Preparation:</strong><span class="Apple-converted-space"> </span>Prepare comprehensive case details for the Due Diligence Committee (DDC) and attend meetings to walk through case specifics alongside the Head of Compliance.</p> </li> <li> <p data-path-to-node="7,3,0"><strong data-path-to-node="7,3,0" data-index-in-node="0">Process Ownership:</strong><span class="Apple-converted-space"> </span>Develop, author, and maintain the onboarding playbook used by the Onboarding and Account Operations teams.</p> </li> <li> <p data-path-to-node="7,4,0"><strong data-path-to-node="7,4,0&quot