Community Manager at Immunefi

<div class="content-intro"><p style="line-height: 1.5;"><span style="font-family: verdana, geneva, sans-serif; font-size: 14pt;">About Immunefi</span></p> <p style="line-height: 1.5;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;">Immunefi is the premier security platform for the decentralized economy. We protect billions of dollars in user funds by connecting the world's most ethical hackers with the leading blockchain protocols. We are not just a software company; we are the trust layer of Web3. We are currently navigating an exciting chapter of "Refounding," returning to our roots of high standards, speed, and product excellence.</span></p></div><p><span style="font-family: verdana, geneva, sans-serif; font-size: 14pt;"><span style="font-family: verdana, geneva, sans-serif; font-size: 10pt;"><strong>Location:</strong> Remote (Global) <strong>Time Zone Requirement:</strong> Must overlap 4+ hours with EU Business Hours.</span></span></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 14pt;">The Opportunity</span></p> <p>As the Community & Support Manager, you will serve as the primary point of contact between Immunefi and its community of ethical hackers and platform users. You will manage day-to-day community engagement, handle support queries, and ensure security researchers have the resources they need to succeed on the platform. This role focuses on managing Immunefi's presence on Discord, handling Zendesk support tickets, and keeping the community informed and engaged.</p> <p>Beyond execution, this role requires a process improvement mindset. You will be expected to identify operational bottlenecks, propose and implement solutions, and leverage automation and AI tools to reduce repetitive tasks while improving the quality of support delivered to our community.</p> <p>The ideal candidate brings 1-2 years of experience in Web3 or crypto community management, with strong communication skills and a support-oriented mindset.</p> <p>Please Note: While we are a global & fully remote organization, to best align with the rest of the department, we require applicants to be willing to work within European timezones.<br><br></p> <p><span style="font-family: verdana, geneva, sans-serif; font-size: 14pt;">What You Will Champion</span></p> <h2><span style="font-size: 12pt;"><strong>Social Platforms & Community Management</strong></span></h2> <ul> <li>Own and moderate the Immunefi Discord server, ensuring it is active, well-structured, and welcoming for hackers, developers, and enthusiasts.</li&g