Collections Associate at Figure Technologies

<p><strong>About Figure</strong></p> <p>Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. </p> <p>By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.</p> <p>Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. </p> <p>We’re proud to be recognized as one of <a href="https://www.forbes.com/lists/fintech50/">Forbes’ Most Innovative Fintech Startups in 2025</a> and <a href="https://www.fastcompany.com/91269557/finance-personal-finance-most-innovative-companies-2025">Fast Company’s Most Innovative Companies in Finance and Personal Finance</a>.</p> <p><strong>About the Role</strong></p> <p>As a Collections Associate, you will be responsible for contacting borrowers with early-stage overdue payments to negotiate and facilitate the resolution of outstanding debts. You will work closely with borrowers to establish payment plans, answer inquiries, and provide assistance in bringing accounts up to date. Your objective is to recover outstanding balances while maintaining positive customer relationships and adhering to applicable laws and regulations.</p> <p><strong>What You’ll Do</strong></p> <ul> <li>Initiate communication with borrowers with overdue accounts via phone, email, or written correspondence.</li> <li>Follow established procedures and applicable regulations for reaching out to borrowers and documenting all communication.</li> <li>Negotiate repayment plans or settlements with borrowers based on their financial situation and the organization's policies.</li> <li>Provide information on available payment options and guide borrowers through the process of resolving their outstanding balances.</li> <li>Address inquiries from borrowers regarding their accounts, payment history, and related matters.</li> <li>Maintain a professional and courteous attitude, ensuring positive interactions even in challenging situations.</li> <li>Document all interactions with borrowers,