Client Support Analyst at Ripple Labs

<div class="content-intro"><p><span style="font-weight: 400;">At Ripple, we’re building a world where value moves like information does today. It’s big, it’s bold, and we’re already doing it. Through our crypto solutions for financial institutions, businesses, governments and developers, we are improving the global financial system and creating greater economic fairness and opportunity for more people, in more places around the world. And we get to do the best work of our career and grow our skills surrounded by colleagues who have our backs. </span></p> <p><span style="font-weight: 400;">If you’re ready to see your impact and unlock incredible career growth opportunities, join us, and build real world value.</span></p></div><div> <p><strong>THE WORK:</strong></p> <p>Ripple Treasury (formerly GTreasury) is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed with the latest technology, Ripple Treasury empowers organizations on their path to strategic treasury. It enables total access to cash, liquidity, payments, and financial risk management.</p> <p>We are hiring a Client Support Analyst to join our expanding Global team. You will serve as the main support contact for clients using our treasury management software. Your responsibilities involve addressing client issues and inquiries promptly and professionally. You will collaborate with various teams to deliver expert client solutions. This role offers outstanding exposure to the financial risk management approaches of leading international organizations.</p> <p><strong>WHAT YOU’LL DO:</strong></p> <p><strong>Own the Client Experience</strong></p> <p>Be the first line of support and a trusted partner to our clients—internally and externally. You’ll deliver fast, thoughtful, and high-quality resolutions that build confidence and long-term relationships.</p> <ul> <li>Act as Tier 1 Support, ensuring every client interaction is responsive, knowledgeable, and solution-focused</li> <li>Troubleshoot and resolve issues with urgency and clarity, keeping clients informed every step of the way</li> <li>Prioritize and manage incoming requests to consistently meet SLAs and exceed expectations</li> </ul> <p><strong>Dive Into Technical Operations</strong></p> <p>Get hands-on with the systems and workflows that power our platform and client success. You’ll play a key role in keeping operations running smoothly while continuously improving how we support and scale.</p> <ul> <li>Diagnose and resolve issues related to payment formats and extracts, connectivity (inbound/outbound), and Alliance Lite 2</li> <li>Manage RSA and Symantec cred