Client Success Specialist at Auditless

<h1><strong>Job Title: Client Success Specialist</strong></h1><p style="min-height:1.5em"></p><h2><strong>About the Role</strong></h2><p style="min-height:1.5em">This is an early startup employee role. Your anchor responsibility will be client success—onboarding clients, ensuring they get value from our AI audit platform, and serving as their first point of contact when issues arise. But that is only part of the job.</p><p style="min-height:1.5em">At this stage, everyone does everything. You will jump into operations, support active engagements, assist in sales conversations, review deliverables, build internal processes, and solve problems that do not yet have an owner. Many of these tasks will fall outside your initial expertise. We are looking for people energized by ambiguity, who push through hard problems rather than wait for someone to define their lane.</p><p style="min-height:1.5em">If you are looking for a well-scoped client success role with strict boundaries, this is not the place. If you want to help build a company and grow with it, keep reading.</p><p style="min-height:1.5em"></p><h2><strong>What You’ll Do</strong></h2><h3><strong>Client Success (Your Anchor)</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Own client relationships from kickoff through renewal.</p></li><li><p style="min-height:1.5em">Lead onboarding and training for new clients on our AI audit platform.</p></li><li><p style="min-height:1.5em">Serve as the first call when something breaks, confuses a client, or needs escalation.</p></li><li><p style="min-height:1.5em">Surface feedback, pain points, and feature requests to the product and engineering teams.</p></li><li><p style="min-height:1.5em">Identify expansion opportunities and support account growth conversations.</p></li></ul><h3><strong>Everything Else (The Reality)</strong></h3><ul style="min-height:1.5em"><li><p style="min-height:1.5em">Jump into active audit engagements to support the team when needed.</p></li><li><p style="min-height:1.5em">Review AI-generated workpapers and deliverables for quality and completeness.</p></li><li><p style="min-height:1.5em">Build and maintain operational processes, documentation, and playbooks.</p></li><li><p style="min-height:1.5em">Support sales calls and demos as part of the broader go-to-market motion.</p></li><li><p style="min-height:1.5em">Take ownership of problems and workflows that do not yet have an owner.</p></li><li><p style="min-height:1.5em">Step into whatever role is required to keep the company moving forward.</p></li></ul><h2><strong>Who You Are</strong></h2><h3><strong>The Startup Alum or Cross-Functional Translator</strong></h3><p style="min-height:1.5em">You have done the Big 4 or mid-tier audit grind and earned your stripes—but you have moved beyond it. Perhaps you joined a startup in operations or finance. Maybe you went client-side and saw audit from another perspective. Either way, you have proven you can build, not just ver