Client Success Manager at Brave Software

<p><strong>About Brave</strong></p> <p>Brave is on a mission to protect the human right to privacy online. We’ve built a free web browser that blocks creepy ads and trackers by default, a private search engine with a <em>truly</em> independent index, a browser-native crypto wallet, and a private ad network (opt-in!) that directly rewards you for your attention. And we’re just getting started. Already 110+ million people have switched to Brave for a faster, more private web. Millions more switch every month.</p> <p>The internet is a sea of ads, hackers, and echo chambers. Big Tech makes huge profits off our data, and tells us what’s true and what’s not. Brave is fighting back. Join us!</p> <h4><strong>Summary</strong></h4> <p>Brave is seeking a talented Client Success Manager to join our team. You will manage a portfolio of advertisers and drive the success of their campaigns. As a Client Success Manager at Brave, you should have solid marketing experience combined with a customer service mindset. You will be responsible for the full lifecycle of client campaigns, from discussing strategic solutions with clients to managing live campaigns. The ideal candidate is a trusted advisor who is passionate about digital marketing and delivering outstanding customer service to Brave's growing client base.</p> <p>Some of the job responsibilities include:</p> <ul> <li>Build and maintain long term client relationships through excellent customer service.</li> <li>Manage the gathering and organization of client-provided campaign assets for smooth and timely deployment.</li> <li>Advise clients on campaign strategy and best practices.</li> <li>Communicate campaign performance insights with clients by generating and delivering regular reports. </li> <li>Lead client calls with strong presentation skills to showcase campaign performance and Brave's value. </li> <li>Own internal communications regarding campaign objectives, performance, status, and client needs.</li> </ul> <h4><strong>Requirements</strong></h4> <ul> <li>Passion for account services, creativity, and willingness to work in a 100% remote and highly collaborative environment.</li> <li>Self-motivated and able to thrive in a results-driven environment.</li> <li>Bachelor’s degree in marketing, business administration, or relevant field.</li> <li>2+ years of experience in account management, campaign development, or similar role (mandatory).</li> <li>Excellent communication skills.</li> <li>Ability to multitask and manage multiple client accounts simultaneously.</li> <li>Proven track record of delivering client solutions and meeting sales goals</li> <li>Strong attention to deta