Billing Analyst at Guild.xyz

<div class="content-intro"><p>To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. You can read about our culture principles <a href="https://guild.com/careers" target="_blank">here</a>.</p> <p>We know managers are often the single-largest driver of employee satisfaction and growth, and our talent is our biggest asset. Because of that, we’ve identified consistent expectations for all of <a href="https://guild.com/careers/people-manager-expectations">Guild’s people managers</a> — helping you know what to expect from your experience here.</p> <p>If you are an Internal Candidate, please apply via our <a href="../../internal_job_board">Internal Job Board</a>. </p> <p>----</p></div><p>As a Billing Analyst at Guild, you'll manage billing and payment operations across our marketplace — ensuring tuition, revenue, and employer benefit dollars move accurately and on time. You'll investigate root causes of payment discrepancies, navigate complex partner scenarios, and drive process improvements and AI-enabled solutions that increase the team's capacity over time.</p> <p><strong>As a Billing Analyst you will:</strong></p> <ul> <li>Proactively analyze and resolve aged receivables, unapplied credits, and open invoices while leading collections escalations across Partner accounts to recover outstanding tuition and revenue share funds.</li> <li>Review new partner contracts for billing variances and manage the full onboarding/offboarding lifecycle, including invoicing setup, task coordination, and accurate documentation.</li> <li>Manage end-to-end cash application operations, including check processing, audit-ready recordkeeping, and compliance with Guild's internal control standards.</li> <li>Proactively identify and drive opportunities for process optimization, automation, and documentation improvements that increase efficiency and accuracy across billing operations.</li> <li>Champion the adoption of AI-assisted solutions to reduce manual effort and improve team capacity, actively experimenting with tools and contributing ideas for greater operational efficiency.</li> <li>Ensure accurate and timely processing of tuition, revenue, and employer benefit dollars across Guild's marketplace, maintaining effective approval processes and distributing invoices and partner files through the correct mechanisms.</li> <li>Investigate and resolve partner and internal stakeholder inquiries related to invoicing, payments, and billing discrepancies with accuracy and professionalism, joining external partner calls as a subject matter expert when needed.</li> <li>Contribute to time-sensitive cross-functional projects that re