Account Administration Associate at Figure Technologies

<p><strong>About Figure</strong></p> <p>Figure (NASDAQ: FIGR) is transforming capital markets through blockchain. We’re proving that blockchain isn’t just theory - it’s powering real products used by hundreds of thousands of consumers and institutions. </p> <p>By combining blockchain’s transparency and efficiency with AI-driven automation, we’ve reimagined how loans are originated, funded, and traded in secondary markets. From faster processing times to lower costs and reduced bias, our technology is helping borrowers, investors, and financial institutions achieve better outcomes.</p> <p>Together with our 170+ partners, we’ve originated over $22 billion in home equity loans (HELOCs) on our blockchain-native platform, making Figure the largest non-bank provider of home equity financing in the U.S. Figure’s ecosystem also includes YLDS, an SEC-registered yield-bearing stablecoin that operates as a tokenized money market fund, and several other products and platforms that are reshaping consumer finance and capital markets. </p> <p>We’re proud to be recognized as one of <a href="https://www.forbes.com/lists/fintech50/">Forbes’ Most Innovative Fintech Startups in 2025</a> and <a href="https://www.fastcompany.com/91269557/finance-personal-finance-most-innovative-companies-2025">Fast Company’s Most Innovative Companies in Finance and Personal Finance</a>.</p> <p><strong>About the Role</strong></p> <p>We are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. In the AAA role in the Servicing department, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our existing customers and third parties across multiple loan products.</p> <p>Your effective communication, task-driven problem solving, and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions across multiple product lines with knowledge and empathy.</p> <p><strong>What You’ll Do</strong></p> <ul> <li>Be the first point of contact and promote brand recognition by ensuring unrivaled support to our customers via email and outbound calls</li> <li>Handle customer and third-party inquiries via omnichannel communication with exceptional customer service for all of Figure’s products</li> <li>Educate customers on servicing processes and procedures with knowledge and enthusiasm</li> <li>Conduct loan administration duties such as loan documentation reviews/requests, payment assistance processing, etc.</li> <li&g